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Voicemail full because of sms notifications

judyreidster
I'm a Participant Level 1
I'm a Participant Level 1

I always delete my voicemails by pressing 1 and I also delete the sms notifications.  After awhile it says my mailbox is full because of these sms deleted but stored notifications.

 

Where are they?  How can I delete them?

2 REPLIES 2

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Judyreidster,

 

  Welcome to the community!

 

  The actual voicemail messages are stored on in your mailbox on Fido's voicemail servers. When you receive a SMS notification, those are stored on your phone. Deleting the SMS notifications from your phone has no bearing on the messages stored on the servers.

 

  Unless they changed the system recently, pressing 1 does not delete the voicemail messages. If you wish to delete the messages without listening to the entire message, you would press 77. Once the message has completed playing, you can delete the message by pressing 7 (see here under Managing your Messages).

 

Hope this helps 😀

 

Cheers

 


NaliniR
I'm Qualified Level 1
I'm Qualified Level 1

Hi @judyreidster,

 

The sms notification won't cause your voicemail to be filled. You need not press 7 to delete not 1.