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Voicemail failed

Gov1
I'm a participant level 2
I'm a participant level 2

I’m having trouble with voicemail on my new iPhone. The calls do not go to voicemail and callers get a busy signal after lots of rings. When I try to call voicemail by pressing and holding 1 it says ‘voicemail failed’. I cannot get through to Fido on-line or by phone. Anyone know how to fix that?

5 REPLIES 5

FidoClaudia
Community Manager
Community Manager

Hey Gov1,

 

Welcome to the Community Smiley

 

Can you please try to dial the voicemail retrieval number manually and let me know if that works? The number is +1 416 821-6549.

 

To program the voicemail retrieval number on your iPhone, dial *5005*86*+14168216549# on your phone.

 

Keep me posted if this changed anything.

 

 



Gov1
I'm a participant level 2
I'm a participant level 2

Nope.  That did not work - I had to call in to have it fixed. - all good now.

 

Lhyllecez
I'm a participant level 1
I'm a participant level 1

I'm in this issue right now. Can you share me what did you do? please.  Thanks 

Hi there @Lhyllecez 

 

This may require the attention of a customer support agent. Please contact us fido.ca/contact for assistance with your voicemail. 



FidoClaudia
Community Manager
Community Manager

Alright, happy to learn that it was sorted out Smiley