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Voicemail changed to French change of plan

Bearman2035
I'm a Participant Level 1
I'm a Participant Level 1

Hi,

I recently change my mobile plan and my voicemail changed to French. I would really like it to be in English. Is there a way I can do it myself without having to call customer support?

 

Thanks.

5 REPLIES 5

MAD2
I'm a Participant Level 1
I'm a Participant Level 1

Hi

I had this issue also yesterday. I changed my plan online and I tried and tried to make the language English but the website kept making it French. Please change it back to English

 

Sincerely

Hey @MAD2,

 

I'm sending you a PM to help with the voicemail, see you there Smiley

 

 



alejandro5
I'm a Participant Level 1
I'm a Participant Level 1

Hi Claudia, would you be able to help me change my voicemail language?

Hey @alejandro5!

 

Welcome to the Community. 

 

We'll send you a PM so that we can correct this for you, however, don't forget that, for inquiries that require account access, there are lots of ways to get in touch with customer service for help. You can find more info on this here.



FidoClaudia
Moderator
Moderator

Hi @Bearman2035,

 

Welcome to our Community Smiley

 

We would need to access your account to switch the voicemail option back to English, it's not something that can be done through self-serve.

 

I'll send you a PM to get started, talk soon!