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Viewing old bills

ireneroger
I'm a Participant Level 2
I'm a Participant Level 2

i want to view the old bills

 

 

5 REPLIES 5

VWINTEDU
I'm a Participant Level 1
I'm a Participant Level 1

can I view the old bills for 2 year ago

 

Hello @VWINTEDU 

 

Welcome to the community!

 

Fido only keeps bills for the last 18 months anything older you will have to contact customer service and if they still have it then they will be able to assist you.



Kris6
I'm a Contributor Level 1
I'm a Contributor Level 1

How do I access bills older than 18 months?

FidoPierre
Former Moderator
Former Moderator

Hey @Kris6

 

The bills are only available online for 18 months at a time at which point they can be saved or printed. Invoices older than 18 months are not available online. 

 

If they haven't been printed on your end you can contact us to request a reprint of the bills in question. **Please note that certain fees may apply. 

 

Let me know if you'd like us to pull up a specific bill for you and I'll send you a PM right from here. Smiley 



FidoKenny
Moderator
Moderator

Hey @ireneroger

 

You have access to your last 18 invoices on MY ACCOUNT on Fido.ca.

 

We have a blog on our Community that let you know how to view your bills here.

 

Hope this helps.