Urgent request

Urgent request

Urgent request

SOLVED
I'm a Participant Level 1

Urgent request

Hello,

 

I would like to know the possibility in freezing my fido account because am out of the country(canada) for a while.

 

I would.like my account freezed until I return.

 

Thanks

 

Gerald

Accepted Solution

Re: Urgent request

Solved by MVP MVP

Hello Gerald,

 

What you are looking for is called a temporary suspension.

 

If you don't have an agreement and have been active with Fido for a minimum of 1 month, you're definitely eligible for a temporary suspension.

 

The temporary suspension fee is $7/month and can be added for a minimum period of 2 months, and a maximum period of 12 months and it can only be added at the beginning of your billing cycle.

 

If you meet the eligibility requirements you will need to contact customer support in order to have it done.

You can reach out to customer service through any of the available methods listed here.

View solution in context
1 REPLY 1

Hello Gerald,

 

What you are looking for is called a temporary suspension.

 

If you don't have an agreement and have been active with Fido for a minimum of 1 month, you're definitely eligible for a temporary suspension.

 

The temporary suspension fee is $7/month and can be added for a minimum period of 2 months, and a maximum period of 12 months and it can only be added at the beginning of your billing cycle.

 

If you meet the eligibility requirements you will need to contact customer support in order to have it done.

You can reach out to customer service through any of the available methods listed here.