I added $100 to my phone via prepaid voucher in Feb 2020. When I call 611 or log on here my account shows the expiry date of Feb 8 2021.
BUT when I call 225 to check balance, my expiry date shows as 12/10/2020! I called support but nothing they did changed this.
It's horribly confusing. Are they going to kill my balance in October or can I rest peacefull until next February? What is going on? (I think I originally opened the account in a December of some year--nothing makes sense of expiration in October).
Thanks for help.
Solved! Go to Solution.
Welcome to the community! 😊
Rest assured the correct date would be the one you see on your online profile or when you dial *611.
Your prepaid account would remain active until February 8, 2021!