calling 225 gives one expiry date online balance shows another.

calling 225 gives one expiry date online balance shows another.

calling 225 gives one expiry date online balance shows another.

SOLVED
I'm a Participant Level 2

calling 225 gives one expiry date online balance shows another.

I added $100 to my phone via prepaid voucher in Feb 2020. When I call 611 or log on here my account shows the expiry date of Feb 8 2021.

 

BUT when I call 225 to check balance, my expiry date shows as 12/10/2020! I called support but nothing they did changed this.

 

It's horribly confusing. Are they going to kill my balance in October or can I rest peacefull until next February? What is going on? (I think I originally opened the account in a December of some year--nothing makes sense of expiration in October).

 

Thanks for help.

Accepted Solution

Re: calling 225 gives one expiry date online balance shows another.

Solved by Moderator

Hey @SanSam,

 

Welcome to the community! 😊

 

Rest assured the correct date would be the one you see on your online profile or when you dial *611. 

Your prepaid account would remain active until February 8, 2021!   

View solution in context
1 REPLY 1
Moderator

Hey @SanSam,

 

Welcome to the community! 😊

 

Rest assured the correct date would be the one you see on your online profile or when you dial *611. 

Your prepaid account would remain active until February 8, 2021!