Urgent: Suspending my account

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I'm a Contributor Level 1
I'm a Contributor Level 1

Urgent: Suspending my account

Hello, 

 

I have tried to suspend my account by contacting customer service. However, right now I am abroad and the customer service center seemed very glitchy, and I was not able to get through to any representative. Also note that since I am living in an international country it is not possible for me to be on hold for 35-50 minutes, which was the wait time I was informed. 

 

Thus, I am reaching out here to see if there is an alternate way of suspending my account. This is also urgent. 

 

Thank you very much. 

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Re: Urgent: Suspending my account

Hello @atira_naik

 

For your request, it's important to speak with our customer service. There are many ways to reach us that you can find right here.

 

If it's best for you, we can also send you a PM here on the Community.

 

Let us know what's best for you. 



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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Urgent: Suspending my account

Hello, I think a PM on this would indeed be the best bet for me. Thank you. 

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Re: Urgent: Suspending my account

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Re: Urgent: Suspending my account

Great,

 

I'll be sending a PM your way so we can look into it. Talk to you soon Smiley



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Re: Urgent: Suspending my account

Hello, I did not get a PM yet. Please do it fast so that I don't have to pay for August. Also, how will I get notified if you do send me a PM?

 

Thank you very much.

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Re: Urgent: Suspending my account

Hey @atira_naik

 

The PM will be received directly in your inbox on the Fido Community. The notification is sent to your email by default, if you haven't changed your notifications settings yet.

 

We'll continue with you in PM Smiley 



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Re: Urgent: Suspending my account

Hello, I replied to the PM. Please do reply as soon as possible. I already spent money on this billing cycle, please do this before the next one. 

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