Dear Fido Customer Support,
I am writing to express my dissatisfaction with the handling of my data plan and the quality of customer service I have received. Several friends of mine have already switched to other phone companies because they did not receive bonus data from Fido. I was offered 20GB of bonus data to stay with the company, but I have encountered several problems with this offer, which I would like resolved immediately.
Data Reduction: Initially, I had 90GB of data, and I was given an additional 20GB for 3 months. However, when I checked my account, I noticed that my data was reduced to 72GB, instead of the promised 110GB. I contacted customer service multiple times to fix this issue.
Customer Service Experience: During my last call, I was told I could not get the 20GB bonus data permanently, even though I clearly explained that I wanted it permanently. After waiting for over an hour, I was told that there was nothing that could be done. Eventually, a supervisor added another 2GB to my account, but my total data was still reduced to 72GB.
Refusal to Assist: When I called customer service again, I was told that I would need to pay more money for a new plan to get more data. I explained that I am on a tight budget and cannot afford this, but the representative continued offering me new plans. Eventually, after waiting for over an hour, the line was disconnected without any resolution.
I would like to know:
- Why my data was reduced to 72GB when I was promised 110GB.
- Why I am being asked to pay more money when I just want to have my original data plan restored.
- Why customer service disconnected the call without resolving the issue.
I am considering canceling my service with Fido if this issue is not addressed promptly. I would appreciate it if you could escalate this matter to the appropriate department for a resolution.
Please let me know how this issue can be fixed, and I look forward to hearing from you soon.
Best regards,
IBRAHIM TAMTAMIS
