Urgent Assistance Required for Account Number *****4956

[Mingi]

Dear Fido Customer Service,

I recently received an email regarding an outstanding balance of $1,082.64 on my canceled Fido account (**Account Number: ***4956). I believe there has been a misunderstanding.

Before returning to my home country on January 7th, I requested to suspend or cancel my Fido service. It appears that the cancellation was not processed correctly, resulting in unexpected charges.

Could you please review my account and confirm the cancellation effective from January 7th? I kindly ask that any charges incurred after that date be waived, as I have not used the service since then.

I appreciate your prompt attention to this matter and look forward to your response.

Sincerely,

MINGI

[Cawtau]

Hello Mingi,

  Sorry to hear of your issue. However, as Original_Lucy noted in your other post, these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts. You would need to contact customer service for assistance with your matter. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers