Called in for upgrading my phone as my friend got the offer off full financing his new iPhone. I called to to seek for the same promotion. First person I spoke told me it's impossible, while the person next to me actually did.
Called back a few days later as I really wanted to upgrade my phone and stay with Fido who I have been 17 years. I asked if it was possible. The agent said we will try and we will see if the promotion is possible. That I have to change my plan as it is BYOD so I did change it. Didn't confirm the price, read me the contract just said once it gets approved you will get a confirmation.
I realized later that I didn't get the confirmation for the plan changement. Called in and the agent said that the wrong email was in. That the contract was approved as requested. She would make a request to get it re-sent at the correct email which as been the same since I opened the account.
I logged into my account and realized that the contract was approved but not on the agreement we discussed.
called in for the third time, we realized that the request was denied. The phone was shipped so I can't cancell the order and I will have to accept and return the device. The agent tried his best but had limited knowledge and there seems to a customer the unability to speak to a supervisor/ customer relation agent.
I very disappointed that first seems nobody really knows their services. Second I wasn't asking for a free phone or extreme discount just to follow competition with a 17 years old account and offer a promotion that actually exists. Third wasting your time and my time for hours to sort out something that should be the simplest thing to by a phone.
yes I was offered a 120$ discount for appeasement if I keep the phone since I spent 5h over the phone. The problem is that I don't want any discounts I just want the phone fully financed and speak to a customer relation manager.
