I have a 3 month problem that started in Feb. 2024. I wanted to upgrade on-line to a newer iPhone and I received an order number that indicated that the request was in the works and it would be available for pick-up within 10 days. The tracking number never actually appeared on tracking on-line, so I contacted the help desk and spoke with an assistant who supposedly cancelled the original order and issued a new number and confirmed the order by email on March 4. Since then it has been a series of texts and phone calls over many hours, with 7 assistants without any effect! I still get an Upgrade Pending notice when I try to upgrade, but my tracking shows no orders over the last 6 months.
Apart from resolving this, there seems to be one other option that I could upgrade my wife's android phone (a different number), and use the new sim card for the new iPhone. I am reluctant to do this because I am not sure if I can do this.
Can anyone help me? Any other solutions?
