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Upgrade Error message.

I'm a participant level 2
I'm a participant level 2

Trying to upgrade but whenever I click continue after all my selections it says that the information is not available online and for me to call fido on their toll free #, The reason I am upgrading online is because you save $30, if I call Fido and have them upgrade my plan for me will I still save the $30? or can someone help me troubleshoot whats going on. I closed my browser, changed browsers and deleted the cache and cookies that didnt work.   


Former Moderator
Former Moderator

Hey @rjm74,


Welcome to the community Smiley


Hmm, I see. You've tried the first troubleshooting steps, let's take a closer look at this!


I'll send you a PM and we'll check this out together. We'll help you with your upgrade Smiley


Talk to you soon!

I'm a participant level 1
I'm a participant level 1

Same thing for me. Changed my plan to a 15 for 90$ and now I can't see my plan or my correct data usage. On safari and on the app. 

Hey @SamQ and welcome to the Community!


If there was a change made whether to the plan during the cycle, usage becomes unavailable. The usage will become available when your next cycle kicks in. 


Hope that helps!