Unable to upgrade phone stuck on Proceed to Checkout

[Harchopper87]

Unable to upgrade to a phone online, stuck on "Proceed to Checkout"

[FidoAnthonyZ]

Hello @Harchopper87,

Welcome to the community!

Did you manage to complete your transaction?

You can also try using a different browser and clearing your cache.

Let us know!

[Harchopper87]

Yes, took me multiple tries, a few browsers, incognito mode, it finally worked.

There is one very important feedback : the forum didn't allow me to use my name "Har**bleep**" to create a username, as it read **bleep** (profanity) in my name ! I wonder if Mr Dickinson ever faced a similar problem. We are a diverse country with people from different cultural backgrounds and some non western names this probably needs fixing.

I used a random user id for now but would have loved to use something with my name.

Thanks,

Har**bleep** Chopra

[Harchopper87]

Hahaha, the forum once again did it. They allowed Mr Dickinson but did not allow my real name Harsh!t.

Yes, that is my name.

Thanks,

Harsh!t Chopra

[FidoFaiza]

Hi @Harchopper87! 

I truly apologize for the experience you have had and thank you for taking the time to share your feedback with us. I will be sure to pass it along to the right people so that such a situation does not re-occur. 

Thanks for your understanding. 

[Roulroulo]

It's 2023 and it's still happening...

[FidoAnthony]

Hey @Roulroulo, 

That's not what we want to hear.

We'll be happy to go over the situation with you.

There are several ways to reach customer service:

 - On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line.

- Via live chat on Fido.ca.

- By writing us a private message on our social networks (Facebook, Twitter, or Instagram).

Hope to talk to you soon.