Unable to update credit card information

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I'm a Contributor Level 1
I'm a Contributor Level 1

Unable to update credit card information

Hello, i tried updating my credit car information on the site and it says: 

OOPS!

That doesn’t seem to be working.!

 

Please help

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Moderator
Moderator

Re: Unable to update credit card information

Hey @vinmar13!

 

The first step would be to make sure that your personal information (Full name, address, postal code) is identical to your credit card profile. You can also try with different browsers. 

 

Let the Community know if it helped!



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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Unable to update credit card information

Hello i have done both these things to no avail. What is the next step? 

 

thank you

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Re: Unable to update credit card information

Can you please confirm if you're a prepaid or postpaid subscriber? Have you also tried to clear your browser's cache and trying again?



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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Unable to update credit card information

Hello it is prepaid and i have tried different browsers as well as clearing browser history! 

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Moderator
Moderator

Re: Unable to update credit card information

Hey @vinmar13! Philippe here.

 

In that case, I suggest you contact us via phone or live chat here for assistance. We'll change it for you and further troubleshoot the website problem, and escalate it if needed.



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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Unable to update credit card information

thank you for the reply, i have already tried calling and the operator said id reveive a text message from fido saying exactly what was causing the issue, this hasnt happened and its twice ive been told this.  and live chat does not work for prepaid accounts which mine is. 

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Community Specialist
Community Specialist

Re: Unable to update credit card information

Hey there @vinmar13 , 

 

We see that you've sent us a PM. Let's continue the conversation there. 

 

Thanks!



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