Unable to access voice mail

[jmbl]

call never go to voive mall .phone just keeps ringing

[FidoPhilippe]

Hey @jmbl! Philippe here. Welcome to the community.

I'll be happy to help you with your voicemail. To find out more about this service, you can check this page out.

Can you tell me how you're trying to access your voicemail please? Are you pressing and holding ''1'' on your phone or are you dialing the full retrieval number?

Alternatively, you can also contact us here for support.

Thanks!

[jmbl · Accepted solution]

support helped me out. had to reset my voice mail and start over with new pass word 

[jmbl]

voice mail going to some one elses voice mail