Unable to Receive Fido WiFi Calls

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I'm a Contributor Level 1 AliKay
I'm a Contributor Level 1

Unable to Receive Fido WiFi Calls

I joined Fido in January 2018 on a monthly plan(BYOD) and immediately enabled WiFi calling on my unlocked LG G4 as I have poor Fido network coverage in my area. 

 

WiFi calling worked like a charm. I even tested it on airplane mode. I had no problem with outgoing and incoming WiFi calls.

 

Now as of few days ago, I have noticed that I can only make outgoing WiFi calls. I am unable to receive and WiFi calls!

 

Mind you that all other features like using data and making regular GSM calls work fine.

 

Fido customer service was unable to help me and I am still where I started.

 

Any idea how to fix this?

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I'm a Legend Level 1
I'm a Legend Level 1

Re: Unable to Receive Fido WiFi Calls

Hello @AliKay,

 

Since the problem started did you install any new apps? You can also try doing a network reset in the phone settings and see if it fixes the problem.

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Message 2 of 24
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Moderator
Moderator

Re: Unable to Receive Fido WiFi Calls

Hey @AliKay

 

Did @KAPABLE-K's suggestion help? 

 

Keep us posted Smiley 



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Message 3 of 24
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I'm a Contributor Level 1 AliKay
I'm a Contributor Level 1

Re: Unable to Receive Fido WiFi Calls

I did install a security wifi camera. I am not sure if this was the culprit. I did uninstall it a while ago.

 

Still nothing. Did the network reset. No dice either!

 

This is so bizzar. How come I can make WiFi outgoing calls but am unable to receive any inbound WiFi calls? Shouldn't they be using the same port?

 

Fido transfered my problem to Rogers Tier 2 technical support. I have't heard back from them yet.

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Message 4 of 24
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Moderator
Moderator

Re: Unable to Receive Fido WiFi Calls

Thanks for keeping us posted @AliKay !

 

Please update us once you hear from technical support , you're in good hands.



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Message 5 of 24
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I'm a Legend Level 1
I'm a Legend Level 1

Re: Unable to Receive Fido WiFi Calls

@AliKay, try restarting your WiFi modem/router and also restart your phone. If you have a firewall enabled try disabling it and see if the out going calls start working again.

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I'm a Contributor Level 1 AliKay
I'm a Contributor Level 1

Re: Unable to Receive Fido WiFi Calls

Already did. Nothing seems to fix this!

 

WiFi outgoing calls: Working

WiFi incoming calls: Not working

 

The last thing that I am reluctant to do is to factory reset my phone! 

 

Fido/Rogers were unable to address/fix this issue.

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Message 7 of 24
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Moderator
Moderator

Re: Unable to Receive Fido WiFi Calls

Thanks for getting back to us, @AliKay!

 

Could you give us more details on what happened with technical support, what did they say?

 

 



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Message 8 of 24
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I'm a Contributor Level 1 AliKay
I'm a Contributor Level 1

Re: Unable to Receive Fido WiFi Calls

Rogers/Fido technical support finally got back to me via text last night. Here is part of what they wrote:

 

"...We have been unable to identify an issue at this time. If you're still having an issue, please contact us..."

 

I assume, the issue I have is phone based. I will factory reset my phone and see if this will resolve the wifi calling issue. 

 

Will keep you posted. 

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Message 9 of 24
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Moderator
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Re: Unable to Receive Fido WiFi Calls

Hey @AliKay,

 

Thanks for getting back to us!

 

Sounds good, keep us posted if restoring the phone helps.



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