Unable to Receive Fido WiFi Calls

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I'm a Contributor Level 1 AliKay
I'm a Contributor Level 1

Unable to Receive Fido WiFi Calls

I joined Fido in January 2018 on a monthly plan(BYOD) and immediately enabled WiFi calling on my unlocked LG G4 as I have poor Fido network coverage in my area. 

 

WiFi calling worked like a charm. I even tested it on airplane mode. I had no problem with outgoing and incoming WiFi calls.

 

Now as of few days ago, I have noticed that I can only make outgoing WiFi calls. I am unable to receive and WiFi calls!

 

Mind you that all other features like using data and making regular GSM calls work fine.

 

Fido customer service was unable to help me and I am still where I started.

 

Any idea how to fix this?

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Message 1 of 24
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Moderator
Moderator

Re: Unable to Receive Fido WiFi Calls

Hey @AliKay

 

I'm sad to see you've been experiencing difficulties with this feature. I would like to take a closer look into your account so we can check out the details together. 

 

I'll send you a PM to get your account information. 



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Message 16 of 24
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I'm a Participant Level 1 Chrisisafish
I'm a Participant Level 1

Re: Unable to Receive Fido WiFi Calls

I have the same problem.  Did you find a fix?

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Message 17 of 24
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Moderator (inactive) FidoThomas
Moderator (inactive)

Re: Unable to Receive Fido WiFi Calls

Hey @Chrisisafish,

 

Welcome to the Community!

 

Have you tried to reset your network settings on your phone?

 

Also is it a Fido phone or you bought it elsewhere? 



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Message 18 of 24
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I'm Experienced Level 1
I'm Experienced Level 1

Re: Unable to Receive Fido WiFi Calls

try getting new sim,

then check apn setting,

make sure your are post paid customer

good luck

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Message 19 of 24
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I'm a Contributor Level 1 AliKay
I'm a Contributor Level 1

Re: Unable to Receive Fido WiFi Calls

After one year and more than 15 times contacting Fido and Rogers technical support, I am still where I was on day one!

 

When on flight mode or where there is no Fido reception, I am still unable to receive Fido incoming WiFi calls. I can only make Fido outgoing WiFi calls. Nobody could ever figure out how and why this is happening. 

 

Help, anyone?!!

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Message 20 of 24
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Moderator
Moderator

Re: Unable to Receive Fido WiFi Calls

Hey @AliKay,

 

I'm really sad to learn that this is still ongoing and that it didn't get sorted out!

 

I took the time to look into it and one thing that I can think of is that depending on your phone's Settings, WiFi Calling might be disabled when on sleep/lock mode and will only connect again when the phone is unlocked.

 

Would you be able to look into those Settings? You should find the info under Settings - WiFi ( under Wireless & Networks) - Tap on the Menu button - Advanced - Keep WiFi ON during sleep.

 

Alternatively, would it also be possible for you to try a different SIM card in your device to see if the same thing happens?

 

Keep us posted.



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Message 21 of 24
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Moderator
Moderator

Re: Unable to Receive Fido WiFi Calls

Hey @AliKay ,

 

We haven't heard back. Keep us posted if you were able to get this solved.

 

 

 



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Message 22 of 24
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I'm a Contributor Level 1 AliKay
I'm a Contributor Level 1

Re: Unable to Receive Fido WiFi Calls

I honestly gave up the idea of using Fido WiFi calling as my efforst to resolve this issue were useless, so was Fido's.

 

I strongly believe that Fido deliberately blacklists non Fido IMEI's to deprive the owners of basic phone features like WiFi Calling and force customers to purchase Fido phones. It is a dirty business ploy. 

 

I am now regularly using third party phone apps like whatsapp to call family and friends anywhere in the world, regardless of Fido coverage, as long as I am connected to the internet The voice and video quality is fantastic and text messages are highly encripted. 

 

I rest my case and I give Fido a big thumbs down for not doing the right thing. Period.

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Message 23 of 24
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Former Moderator FidoValeska
Former Moderator

Re: Unable to Receive Fido WiFi Calls

I can understand where you're coming from @AliKay

 

I assure you, we do not deliberately blacklist an IMEI in order to prevent you from using WiFi calling. 

 

It is unfortunately not an option we can guarantee on Non-Fido devices, however, it does work in some cases. 

 

I am glad to read that you are able to use third party phone apps to communicate with your loved ones. 

 

Whatsapp is a great alternative to stay connected with people everywhere. 



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