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Try to contact customer service

I'm a participant level 1
I'm a participant level 1

Hi there,

i have been trying to contact customer service from 3-4 days to upgrade my phone as my phone is stopped working so I need new one. But it's seems insane to wait for 2 hours and then they hang up due to overwhelmed calls. My question is if I go to Fido store, will they be able to look at my account and give me ph offer that is in my account. I spoke to customer service a month before they offered me really good deal so I would like to have that one.i do have reference code. Thanks!!


I'm a participant level 1
I'm a participant level 1

Please call me as soon as possible 

Hello 2525ww40,


  Welcome to the community!


  If you would like to discuss matters with customer service, you would need to contact customer service. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.


Hope this helps 😀




Former Moderator
Former Moderator

Hi @6107 & welcome to the Community!


If you were previously offered a deal and have the reference number, they'll be able to apply it at a store (provided that the deal is still available).


Hope this helps. Smiley