Try to contact customer service

[6107]

Hi there,

i have been trying to contact customer service from 3-4 days to upgrade my phone as my phone is stopped working so I need new one. But it's seems insane to wait for 2 hours and then they hang up due to overwhelmed calls. My question is if I go to Fido store, will they be able to look at my account and give me ph offer that is in my account. I spoke to customer service a month before they offered me really good deal so I would like to have that one.i do have reference code. Thanks!!

[2525ww40]

Please call me as soon as possible 

[Cawtau]

Hello 2525ww40,

  Welcome to the community!

  If you would like to discuss matters with customer service, you would need to contact customer service. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.

Hope this helps 😀

Cheers

[FidoMaria · Accepted solution]

Hi @6107 & welcome to the Community!

If you were previously offered a deal and have the reference number, they'll be able to apply it at a store (provided that the deal is still available).

Hope this helps.