Traveling outside canada and using Wi Fi calling

Traveling outside canada and using Wi Fi calling

Traveling outside canada and using Wi Fi calling

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I'm a Participant Level 3

Traveling outside canada and using Wi Fi calling

What if I travel outside Canada? Can I put it ino airplan mode then turn on wifi and use wiFi calling?
I will use it to make/receive calls from a Canadian number only.
I have unlimitted plan?

Thanks

 

 

Accepted Solution

Re: Traveling outside canada and using Wi Fi calling

Solved by Senior MVP Senior MVP

@fido1305 wrote:

What if I travel outside Canada? Can I put it ino airplan mode then turn on wifi and use wiFi calling?
I will use it to make/receive calls from a Canadian number only.
I have unlimitted plan?

Thanks


 

Hello Fido1305,

 

  Since you will make/receive calls from a Canadian number only and you have an unlimited plan, you should not incur any long distance or roaming charges.

Wifi Calling.jpg

You can refer here for additional information regarding Wifi calling.

 

  Hope this helps Smiley

 

Cheers

View solution in context
12 REPLIES 12
I'm a Participant Level 2

For people who are finding this older post from Google, it does not seem to work.

Contrary to what would be understood from reading the Fido Wifi Calling FAQ,or other forum posts, it does not seem possible to make wifi calls from oversea without first activating you're daily Fido Roam/Nomade charge.

 

Travelling in Martinique, I'm unable to make wifi calls, and after multiple contact with Fido reps, I've been told to de-activate airplane mode to connect to the cell network, then I would be able to use wifi calls. This would obviously activate my roaming charge, which is what I don't want.

 

This feature seems to be blocked by Fido, as a friend of mine using another canadian provider made wifi calls to Canada free of charge from the same wifi connection.

Hello Jeanfrancoisb,

 

  Welcome to the community!

  


@jeanfrancoisb wrote:...This feature seems to be blocked by Fido, as a friend of mine using another canadian provider made wifi calls to Canada free of charge from the same wifi connection.

  I can attest that Wifi-calling with Airplane or Flight mode enabled does, in fact, work. I was able to use the feature when I was in Amsterdam and did not incur any roaming charges for calls made to Canadian phone numbers.

 

  In fact, while I'm not currently out-of-Country at the moment, Wifi-calling still works with Airplane or Flight mode enabled (see orange arrow below).

Screenshot_20200224-101549_One UI Home.jpg

 

   I'm not sure why you were told that you needed to disable Airplane or Flight mode in order to use the feature. You shouldn't have to do so.

 

  What phone do you have? Had you previously been using Wifi-calling while in Canada as well? If not, the service does need to be set-up prior to first use.

 

  Had you tried to use the Wifi-calling from different locations? It's possible some Wifi networks are not set-up for Wifi-calling. 

 

**edit** You might also consider enabling GPS. The service does need your location. While the GPS is not always enabled in my phone, it does automatically enable when connecting Wifi-calling. Once connected, it disables again. If your device settings have not been set up to automatically enable GPS when required, you might need to manually enable it.**

 

Hope this helps 😀

 

Cheers

 

 

 

 


I'm a Participant Level 2

Hi Catwau,

 

thanks for the reply and your input. How recent was your use of Wifi Calling in Amsterdam.

 

In my case, I'm on an iPhone 6, I've tried it on about 4 different networks (especially one where my friend's phone is able to Wifi call with another canadian provider), and I did test it and use it before I left Canada.

 

GPS/Localisation doesn't afect it working or not.

I'm in Martinique, so maybe the provider's network configuration makes it incompatible with Fido, who knows.

 

On the matter of why I was told so, I'm also unsure as it worked well in airplane mode at home when I tested it. I have to say however that all of the 2 support persons I've talked to on chat and the one on the phone didn't seem to have a clue of what I was talking about, and I feel were pretty much just repeating a pre-written message.

Hello again,

 

  Sorry to hear Wifi-calling isn't working for you while abroad. My trip to Amsterdam was last summer and I was using a Samsung device.

 

  Out of curiosity, what phone and carrier was your friend using? According to this article, only a few providers (Fido included) appear to support Wifi-calling outside of Canada. Strangely, on the Telus website, it does state that when outside of Canada, your iPhone will not allow Wifi-calling or messaging. Android devices are not specifically mentioned in the same regard.

 

  I've read of others being able to use Wifi-calling outside of Canada with Rogers, which supports the notion that the service might also work with Fido outside of Canada. However, I'm not sure why android Wifi-calling might work outside of Canada while iOS Wifi-calling apparently does not. It's possible they use different ports to access Wifi-calling services.

 

  Sorry I couldn't have been of more assistance, but I hope some of this helps 😀

 

Cheers

 


I'm a Participant Level 2

I've also read a couple of accounts and articles about Fido and Rogers' Wifi calling feature working oversea, but there aren't that many, and that's why I wanted to post my experience here.

 

I didn't want to mention the carrier on the Fido forum, but my friend is with Videotron in Québec, and if you look at their website they promote Wifi calling for free oversea calls as a feature. It has it's own information page, and you can also make calls to phones located in the country you are travelling for free.

 

I'll keep trying on different networks, and countries during my travel and I'll keep reporting my results.

 

Cheers

Senior MVP


@fido1305 wrote:

What if I travel outside Canada? Can I put it ino airplan mode then turn on wifi and use wiFi calling?
I will use it to make/receive calls from a Canadian number only.
I have unlimitted plan?

Thanks


 

Hello Fido1305,

 

  Since you will make/receive calls from a Canadian number only and you have an unlimited plan, you should not incur any long distance or roaming charges.

Wifi Calling.jpg

You can refer here for additional information regarding Wifi calling.

 

  Hope this helps Smiley

 

Cheers


I'm a Participant Level 1

Does that means only take the regular charge same like I use it inside Canada/

Hey @Lisag 


Welcome to the Community!

 

I'm not too sure to understand, could you clarify?

 

Roaming and Long distance charges can apply depending on your plan Smiley



I'm a Participant Level 3

I tried it in Canada. When Airplane mode and wiFi are On, I dont get an the WiFi calling options. Phone setting is grayed out due to Airplane mode.
Then I can make/receive calls?
Thank you

@Aj76 wrote:

Basically I will simplify it for you . Flying at 35k feet altitude will make it no carrier at all and no carrier means no wifi calling because wifi calling takes air min only even though you have unlimited min but since no carrier coverage at all at 35k feet altitude wifi calling will not work because it does not know what is your active carrier without having a minimum of 1-2 bar reception.  Also enabling airplane mode will completely disable wifi frequency on your phone (temp) till you disable airplane mode again

 

  Hello,

 

  I don't think the OP was referring to using Wifi-calling while flying. They turned on Airplane mode to disable the antennae. You can, however, individually turn on Wifi with Airplane mode turned on.

 


@fido1305 wrote:

I tried it in Canada. When Airplane mode and wiFi are On, I dont get an the WiFi calling options. Phone setting is grayed out due to Airplane mode.
Then I can make/receive calls?
Thank you


 

 

 Also, Wifi-calling should work in Airplane mode with Wifi turned on. I assume you're using an iPhone, what iOS and carrier update does your phone have? Have you set-up Wifi-calling?

 

Cheers


Hey fido1305!

 

Not sure I understood your question. Can you elaborate? Very_Happy

 



I'm a Contributor Level 2

Basically I will simplify it for you . Flying at 35k feet altitude will make it no carrier at all and no carrier means no wifi calling because wifi calling takes air min only even though you have unlimited min but since no carrier coverage at all at 35k feet altitude wifi calling will not work because it does not know what is your active carrier without having a minimum of 1-2 bar reception.  Also enabling airplane mode will completely disable wifi frequency on your phone (temp) till you disable airplane mode again