Transfer of Responsibility - need to go under a family member's account

[monish88]

Hello Moderators, 

My family member is getting discounts on his account and is willing to add me under his account number. I contacted FIDO chat support and they are asking me to undergo a Transfer of Responsibility process where there may be a $50 charge. I do not understand why there is a charge when I will continue to use my own phone number and only my account number will be changing. Can I request to waive this charge given my long history and relationship with FIDO? Is there an easy way to do this transfer? 

[Cawtau · Accepted solution]

Hello Monish88,

  There is a Transfer of Responsibility (ToR) fee, though, it might have increased compared to that mentioned to you (see here). I understand you will continue to use your own number, however, they still need to process the transfer. After transfer to your family member's account, they will be responsible for your line. As such, there would likely be a credit check performed to verify their eligibility to have another line.

  From what you note, you appear to want to go under your family member's account because they get discounts. It should be noted that promotional offers are for a particular line and do not necessarily extend to all lines on the account. It would be likely your line would not receive the same offers as your family member even though they might be on the same account.

  In addition, if you are referring to a second line discount or promotion, you should note those discounts/promotions are often for the addition of new lines. Adding a current line to their account would likely not avail of those second line discounts or promotions.

  As mentioned in my previous repy to one of your posts, while there may be some moderators still willing to provide assistance via PM, you will likely need to re-contact customer service with your request. The forums are community-driven and are not intended as a venue for customer services. We wouldn't be able to comment on whether they would be willing to waive administrative charges.

Hope this helps 😀

Cheers

[monish88]

Hi, 

It has been even more difficult to access Fido customer service. Chat option is disabled and phone call has to be scheduled 2 days in advance. If anything is missed or a followup is required , then again a separate call has to be scheduled. 

Can someone help me with ToR process so that my line can be added under my family member's account? 

[Cawtau]

Hello again,

  Unfortunately, I don't believe there have been any changes in the process required for a transfer of responsibility. While I do understand the added difficulities in contacting them, you would still need to contact customer service to transfer the responsibility of your line to your family member's account. 

  I also understand there may be other reasons for wanting to transfer your services to their account. However, I should reiterate that your line may not necessarily receive the same discounts as that family member nor be eligible for additional line discounts once under their account. 

  That said, if possible, you might consider bringing your family member to a Fido store to see if they can process the ToR with the both of you present. It could alleviate some of the wait-time required having to call customer service and schedule a call-back.

Hope this helps 😀

Cheers

[monish88]

I am also not getting email notifications to any replies here. 

[Cawtau]

Hello again,

  Have you had a chance to verify the notification settings? You should be able to do so via My Settings --> Subscriptions & Notifications --> Notification settings.

Hope this helps 😀

Cheers