Transcript from Live Chat - Where is it?

[KP43]

I have been waiting for my live chat script from over 24 hours ago. Where is it?

[andreaarbls15]

I am having the same issue today! I just finished a chat with an agent and after putting my email in the option  to send me the copy of the conversation..i never received the transaction chat copy in my email!!!

[FidoValerie]

Hey @andreaabls15

I'm sorry to hear this! Please reach out to customer service when you have a moment, and they can check if it's possible to send you the chat log manually.

[FidoKenny]

Hello @KP43

In order to get your live chat transcript, it wlll be important to verify this with our customer service.

You can find all the ways to reach us here.