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Transcript from Live Chat - Where is it?

KP43
I'm a participant level 1
I'm a participant level 1

I have been waiting for my live chat script from over 24 hours ago. Where is it?

3 REPLIES 3

andreaarbls15
I'm a participant level 1
I'm a participant level 1

I am having the same issue today! I just finished a chat with an agent and after putting my email in the option  to send me the copy of the conversation..i never received the transaction chat copy in my email!!!

Hey @andreaabls15 Smiley

 

I'm sorry to hear this! Please reach out to customer service when you have a moment, and they can check if it's possible to send you the chat log manually.



FidoKenny
Moderator
Moderator

Hello @KP43

 

In order to get your live chat transcript, it wlll be important to verify this with our customer service.


You can find all the ways to reach us here.