The FidoTrade program is easy to use and it's all done via self-serve options
Once you get a new phone with us, whether it be for a new hardware upgrade or an activation, you can trade in an old phone to get a credit.
I hope that helps!
KAPABLE-K is not wrong, you can definitely take advantage of FidoTrade in store, however, I have great news! This is now also available through Fido.ca or with our sales team when activating a line or doing a hardware upgrade!
In those cases, we would send you a prepaid return waybill you can use to send us your device at no cost. If the trade is accepted, the value will appear as a bill credit on your Fido account within 2-3 billing cycles from reception of your device.
Hope this helps!
@FidoAmanda, this is indeed great news that we can take advantage of FidoTrade online at fido.ca! I was always a little erked by the "Trade in select devices and get a minimum credit of $100" but you had to complete the trade in-store where the $35+tax upgrade fee would apply. Essentially, your trade-in value would always be instantly reduced by $35+tax. Thank you Fido for making this massive improvement!
Glad you like the changes we made to the offer!
Follow the steps there and you'll be good to go! Hope that helps