Touch ID on IPhone 8 stopped working

[Kiran62]

• Touch ID on my iPhone stopped working.

 I phone and fido app both are updated to the latest version 

[FidoPhilippe]

Hey @Kiran62! Philippe here. I hope you're doing well.

I'll be happy to help you with your iPhone! Can/have you tried the following:

To make sure that the feature isn't turned off by any new update, follow these steps to check and ensure Touch ID is enabled on your iPhone 8:

• Tap Settings from the Home screen.
• Tap Touch ID & Passcode.
• Then check and ensure that iPhone Unlock and iTunes & App Store options are enabled

Have you tried to restart the phone?

If that doesn't work, you can try resetting all settings.

Let us know if that helps.

[Kiran62]

Hi Philippe,

Thanks very much

I have tried all these things but nothing worked out.

Although everything was fine and working before 20 days but somehow it stopped working, now i have to write my username and password eaverytime.

[Kiran62]

Today touchID option came back again now it started working fine!!!!!!!

 Thanks very much