They keep you like hostage in your plan

[Jojo36]

Wanted to speak to a person in charge they just keep you waiting on the phone until you hangup beacause either messenger chat or calling they are not able to do a thing for you I will complain to crtc 

[Original_Lucy · Accepted solution]

Hi there @Jojo36 , sorry you're having difficulty reaching fido customer support. Did you try contacting fidosolutions on Twitter or Facebook? Send a dm to them on either platform and you can request assistance there. Here are the various methods of contact. I personally prefer sending a message on Twitter. Best wishes