The wrong iphone is on the way

[Iza_66]

Is on the way iphone 11 pro max 64 space grey but i ordered iphone pto max 256 midnight green. I will return it, what the better way to receive the correct phone?

[FidoFaiza]

Hi @Iza_66, 

I am sorry to hear you were sent the wrong device I am assuming that the phone has already been shipped, correct? The best course of action would be to refuse the package and place a new order once we have processed the return of the original order. 

Just to be sure, is it the iPhone 11 Pro Max 256 gb in midnight green that you are interested in? 

You can also reach out to our servicing channels to sort it out or we can send you a PM.