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The Long distance voice quality is very bad

Dominiclam1980
I'm a Participant Level 1
I'm a Participant Level 1

The 1000 mins long distance voice quality is very bad. We barely able to talk and listen to each other. My call is to Hong Kong 

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @Dominiclam1980! Philippe here. Welcome to the community. Smiley

 

I'll be happy to help you out with your call quality. I'll need to ask you a few questions to help me do that.

 

1. Do you only have a call quality problem when making international calls?

 

2. Have you tried to restart your device?

 

3. Is your device OS up-to-date?

 

4. What kind of device are you using?

 

5. When did this start?

 

Let us know!