The Long distance voice quality is very bad

[Dominiclam1980]

The 1000 mins long distance voice quality is very bad. We barely able to talk and listen to each other. My call is to Hong Kong 

[FidoPhilippe]

Hey @Dominiclam1980! Philippe here. Welcome to the community.

I'll be happy to help you out with your call quality. I'll need to ask you a few questions to help me do that.

1. Do you only have a call quality problem when making international calls?

2. Have you tried to restart your device?

3. Is your device OS up-to-date?

4. What kind of device are you using?

5. When did this start?

Let us know!