Temporary Relief

[Jessie17]

Hello,

    I want to ask if I can make the temporary relief online or through email?

     There is a special case for me. I am in China right now, so I cannot use my fido phone number to call the customer services center because my number is under suspension after I come back to China. It begins in September, and it will end in December. Right now, the temporary suspicion offer will end soon. But I want to continue the suspension for further few months because of the COVID 19. I will not back in Canada until the end of next year. I am worried that I cannot get the customer services through my phone number from China, and I do not know how to do it next.

    If you can, can you access me by email?

Best, 

Jessie

[KAPABLE-K]

Hello @Jessie17 they are available every day:

Weekdays: 8am to 9pm

Weekends: 9am to 5pm

[Jessie17]

I want to chat with the live agent, can you tell me if they are available for December 26 or 27? 

[KAPABLE-K]

Hello @Jessie17,

If you would like to extend your temporary suspension you would need to contact customer service and they will be able to do it.

You can contact customer service even from outside of the country through any of the available methods listed here.