Switched to Fido, can't send text or use data, can't call in for support

Switched to Fido, can't send text or use data, can't call in for support

Switched to Fido, can't send text or use data, can't call in for support

SOLVED
Camron
I'm a Participant Level 2

Switched to Fido, can't send text or use data, can't call in for support

I switched about 48 hours ago... My texting and data doesn't work, and when I call in, the call center is closed. I've been trying all day. FB Messenger is also not giving me any help. How do I get technical support?

Accepted Solution

Re: Switched to Fido, can't send text or use data, can't call in for support

Solved by I'm a Participant Level 2 Camron

Had to wait on hold for an hour, but:

 

-My APN settings were incorrect

-They needed to send a signal to my phone

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2 REPLIES 2
FidoFaiza
Moderator

Hey @Camron

 

Welcome to Fido and Community Smiley

 

Thanks for keeping us posted with the outcome! 

 

Just a little FYI for future users, our APN settings can be found here

 

 



Camron
I'm a Participant Level 2

Had to wait on hold for an hour, but:

 

-My APN settings were incorrect

-They needed to send a signal to my phone