Switched to Fido, can't send text or use data, can't call in for support

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I'm a Participant Level 2
I'm a Participant Level 2

Switched to Fido, can't send text or use data, can't call in for support

I switched about 48 hours ago... My texting and data doesn't work, and when I call in, the call center is closed. I've been trying all day. FB Messenger is also not giving me any help. How do I get technical support?

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Re: Switched to Fido, can't send text or use data, can't call in for support

Had to wait on hold for an hour, but:

 

-My APN settings were incorrect

-They needed to send a signal to my phone

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I'm a Participant Level 2
I'm a Participant Level 2
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Re: Switched to Fido, can't send text or use data, can't call in for support

Had to wait on hold for an hour, but:

 

-My APN settings were incorrect

-They needed to send a signal to my phone

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Re: Switched to Fido, can't send text or use data, can't call in for support

Hey @Camron

 

Welcome to Fido and Community Smiley

 

Thanks for keeping us posted with the outcome! 

 

Just a little FYI for future users, our APN settings can be found here

 

 



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