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My current bill was completed paid by pre-authorization payment, but I switched to another service provider within this bill cycle, can I get refund?
Hey @John_Doe_2020 !
We're sad to learn that you decided to leave us.
That being said, no worries if you overpaid, you'll indeed receive a prorated refund for the days the service was cancelled.
You'll get a final invoice with the amount of the refund 4 to 8 days after your regular billing cycle end date!
Don't hesitate to reach out to us if you have any questions in regards to this.