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Suspending phone line

I'm a participant level 1
I'm a participant level 1

How can I temporarily suspend a phone line and suspend the monthly device fee as well?


I'm a participant level 2
I'm a participant level 2

i did this when i went on exchange in university and wasnt in canada for 6 months. pretty sure they charged me a really reduced rate. Should have been 0 though.

Senior MVP Senior MVP
Senior MVP

Hello LA_747,


  Welcome to the community!


  Fido does offer a temporary suspension for a reduced fee on eligible lines. However, you should note that the temporary suspension only applies to your services. You would still need to pay the monthly costs for financing the device.


  Unfortunately, there is no way to add the temporary suspension online. You should also note this forum is community-driven and not intended as a venue for customer services. We would not have access to customer accounts. If you're eligible for the temporary suspension, you would need to contact customer service to have it set up. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀