Suspend my account

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I'm a Participant Level 1 Beatrice6
I'm a Participant Level 1

Suspend my account

Hi I am leaving Canada right now, and I cannot call Fido to suspend my account. Also I will be away for 2 months. Is there a way that I can do it online? If so, what should I do?

Accepted Solution

Re: Suspend my account

Hi @Beatrice6,

 

Welcome to Community Smiley 

 

If you are without an agreement, you can suspend your line for $30/month. The suspension can be added for a minimum period of 2 months and a maximum of 12 months. 

 

There's also other methods of reaching us if you are unable to call us. Check them out here. If not, let me know and I will send you a PM.

 

Thanks.

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Moderator (inactive) FidoFaiza
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Re: Suspend my account

Hi @Beatrice6,

 

Welcome to Community Smiley 

 

If you are without an agreement, you can suspend your line for $30/month. The suspension can be added for a minimum period of 2 months and a maximum of 12 months. 

 

There's also other methods of reaching us if you are unable to call us. Check them out here. If not, let me know and I will send you a PM.

 

Thanks.



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I'm a Participant Level 2 yasir2
I'm a Participant Level 2

Re: Suspend my account

I am not using the service for this month and next month since I am not in the country. Is there a way to waive my bills for these two months?

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Re: Suspend my account

Hey @yasir2!

 

I have moved your post to this thread as it's related to your inquiry!

 

You can find the info you're looking for above. 



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