Suspend my account

[Beatrice6]

Hi I am leaving Canada right now, and I cannot call Fido to suspend my account. Also I will be away for 2 months. Is there a way that I can do it online? If so, what should I do?

[Beatrice6]

Hi @Beatrice6,

Welcome to Community  

If you are without an agreement, you can suspend your line for $30/month. The suspension can be added for a minimum period of 2 months and a maximum of 12 months. 

There's also other methods of reaching us if you are unable to call us. Check them out here. If not, let me know and I will send you a PM.

Thanks.

[FidoFaiza · Accepted solution]

Hi @Beatrice6,

Welcome to Community  

If you are without an agreement, you can suspend your line for $30/month. The suspension can be added for a minimum period of 2 months and a maximum of 12 months. 

There's also other methods of reaching us if you are unable to call us. Check them out here. If not, let me know and I will send you a PM.

Thanks.

[yasir2]

I am not using the service for this month and next month since I am not in the country. Is there a way to waive my bills for these two months?

[FidoAmanda]

Hey @yasir2!

I have moved your post to this thread as it's related to your inquiry!

You can find the info you're looking for above.