Suspend my account

[Beatrice6]

Hi I am leaving Canada right now, and I cannot call Fido to suspend my account. Also I will be away for 2 months. Is there a way that I can do it online? If so, what should I do?

[Beatrice6]

Hi @Beatrice6,

Welcome to Community  

If you are without an agreement, you can suspend your line for $7/month + tax. The suspension can be added for a minimum period of 2 months and a maximum of 12 months. 

There's also other methods of reaching us if you are unable to call us. Check them out here. If not, let me know and I will send you a PM.

Thanks.

[FidoFaiza · Accepted solution]

Hi @Beatrice6,

Welcome to Community  

If you are without an agreement, you can suspend your line for $7/month + tax. The suspension can be added for a minimum period of 2 months and a maximum of 12 months. 

There's also other methods of reaching us if you are unable to call us. Check them out here. If not, let me know and I will send you a PM.

Thanks.

[yasir2]

I am not using the service for this month and next month since I am not in the country. Is there a way to waive my bills for these two months?

[FidoAmanda]

Hey @yasir2!

I have moved your post to this thread as it's related to your inquiry!

You can find the info you're looking for above. 

[Sd28]

What arr the suspensions charges for on contract accounts??

Wjat are the possibilities of charging full bill in case of suspension??

[FidoClaudia]

Hey @Sd28,

As mentioned in the solution above, the temporary suspension is available only without an agreement.

If you're currently under a 24-month agreement, you could pay the remaining subsidy on the device and then would be able to suspend the line for $7/month+tax. Another option would be downgrading your plan to the lowest one available from the same tier to avoid paying the remaining subsidy.

If you'd like us to take a closer look at your account and the available options, you can reach out to us here and we'll be happy to assist!