Still Waiting for Refund Cheque After Five Months

[JD314]

After service being ended in March 2024, it's now been five months since.  I had to call to even get the cheque many weeks later - I never even received it after 8 weeks (they said it would take 6-8 weeks).  Second call they said they would send it and shouldn't take more than 3-4 weeks (weeks to get a mail in the same province?).  It's now been a month and a bit after that.  The kicker?  I didn't even cancel the service but Fido cancelled it because they stopped providing home internet.

What is going on with Fido refunds?  How does it take almost half a year to not even receive a cheque?

[jsharman81]

I've had the same issue. Waiting on my refund cheque since April! It should not take 7 months!

[FidoValerie]

Hey @jsharman81 !

Please reach out to customer service when you have a moment, so they can look into it and issue a manual refund if necessary.  

[FidoRania]

Hey @JD314,

Sorry to hear about your experience and the delay!

It usually takes 4-6 weeks for a refund cheque to arrive at the address on file.

If you still haven't received the refund cheque after the mentioned time again, please contact us here and we'll look into it.