Hello, I am at end of contract and hate switching providers if not necessary. Thus my frustration when looking into upgrading phone and plan and not being offered a competitive price too other competitors. The most frustrating thing though is finding out from several sources such as friends, here and Redflagdeals that if you switch providers you will get a call with a substantially better offer. Why not try to keep your long time customers before they cancel and switch. Very frustrating and once I leave will not be going through hassle of returning best offer should be given prior to departure and end the game playing. Just my opinion.
Sorry to learn that you are thinking about going to another provider. We want to keep you with us and I would like to go over your options with you.
I'm sending you a PM now to get this looked into. We will talk soon.