Spam filter

[dougn]

Hi there, 

It would seem that our number has been blocked - this has happened before - it;s linked to a GSM modem at work.  Sometimes alarms go off and trigger to many simutaneous transmitions -- it is lowered no to less than one a minute  - what is the proper channel for getting this resolved?  

D

[FidoSaira]

Hey @dougn,

Thank you for reaching out.

I am not sure I understand your request. Can you please give us more details?

Do you mean to say that you're unable to text as your number has been added to spam filter? Let us know.

If that is the case, we'll need to send you a PM so we can look into the details with you.

[dougn]

Also another Case file and interaction : C124436788 or interaction #   I1076777706 

[FidoPamela]

We can definitely check it out I'll send you a PM shortly so we can check out your account. 

Chat soon! 

[dougn]

Hi,  the emails and sms can be sent - but they never arrive. It has happened in the past - often after a burst of sms or emails to the same destiniation.  Our device is an alarm dialer for a boiler system - working great for a almost a year up to last Friday.    Not sure what the excat fix was last time - I should have asked.   

A previous case file if it helps:  C126445317 

Thank you, 

D