Cannot upgrade online

I'm a Participant Level 1 D3x
I'm a Participant Level 1

Cannot upgrade online


I am trying to upgrade my phone and phone plan and I can't proceed after step 2. I keep getting the following message: We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)


I have tried on a few different browsers (chrome, internet explorer, firefox), including emptying cache / deleting history.  I also tried it on my phone browser (chrome).  All give the same message after step 2.  Any way to fix this so I can order online?



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Re: Cannot upgrade online

Hey there @D3x


Welcome to the community Smiley


Which device are you currently trying to order? also are you completing a plan change for your upgrade?


You can also reach out to us here so we can look into it, or we can send you a PM on this platform if you prefer.

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