Cannot upgrade online

[D3x]

I am trying to upgrade my phone and phone plan and I can't proceed after step 2. I keep getting the following message: We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)

I have tried on a few different browsers (chrome, internet explorer, firefox), including emptying cache / deleting history.  I also tried it on my phone browser (chrome).  All give the same message after step 2.  Any way to fix this so I can order online?

Thanks

[FidoSaad]

Hey there @D3x

Welcome to the community

Which device are you currently trying to order? also are you completing a plan change for your upgrade?

You can also reach out to us here so we can look into it, or we can send you a PM on this platform if you prefer.