So Tired of Fidos Changes That Don't Work!

[Silverdaisy]

I don't know about you but I'm so very tired of Fidos all online interactions(with supposed minimal help and being charged for 'people' help). Fido NEEDS to get their **bleep** together and fixed...NOW

[Silverdaisy]

Hello! I appreciate your response. However until your system is fixed, as I have had problem after problem with it I'm still extremely unsatisfied. I feel Fidos new system has way too many glitches still and needs serious attention. Thank you for your time to explain as I realize all this and think it would be great if it worked and (now I'm finding more and more) your employees actually cared. I've had many experiences with Fidos employees and they used to be very helpful. I made sure their manager knew. Now, most of the employees I get really don't care much to help. I won't go on as I truly am just plain disappointed and can not get the service I need as I've tried. Hopefully this will all change quickly in the near future. Thank you again for your reply, I very much appreciate your taking the time! 

[FidoValerie]

We're always working on improving the online experience for our customers, especially now that most transactions can be done through the website or the app.

Therefore, we also appreciate you taking the time to write to us!

That said, customer service is one of our top priorities as well, and if you do feel like your recent experience with one of our specialists did not meet your expectations, we can definitely send your feedback over too.

Just let us know.

[FidoSaira]

Hey @Silverdaisy,

Welcome to the Community!

Thank you for your feedback about this, we appreciate it. We do believe that this change made it easier for our customers to manage their Fido account with self-serve options online and through our interactive phone system at their convenience. We are making this change in part so that we can be available for more meaningful conversations with our customer; giving expert advice, helping to review their account and services and assisting them with choosing the latest phones, tablets and accessories.

Our customers can make the following changes through our self-serve options 24/7:

• Making a payment
• Updating a method of payment
• Updating contact information (email, phone)
• Resetting a voice mail password
• Changing display name(s) for caller ID
• Changing billing address

If you need help accessing your fido.ca account or any guidance regarding the aforementioned activities, we will be more than happy to assist you with that. You can reach out to us through these channels.