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Setup fees not waived off

I'm a participant level 1
I'm a participant level 1

Hello, i was told at Toronto Pearson Airport that my setup fees is completely waived off and i dont need to pay anything except for my plan which is of $45. Now my Bill has setup fees and is of total $109.5, no one is ready to help


I'm a participant level 1
I'm a participant level 1

Hi, Looks like the same happened to me as well. I was told that in second month's bill the setup charges will be credited back. However,  this is not the case now. No help from Fido yet.

Hey @Prateek_Gupta! Welcome to the Community!


Feel free to contact customer service if you have any concerns regarding a charge. We'll be more than happy to look into it.


Hello @Satvik1,


Welcome to the community!


Usually when the setup fee is waived what happens is you will be charged the fee then on your second or third invoice you will get a credit for the fee. I would suggest you wait until your third invoice and if the credit does not appear then you can contact customer service and I would also suggest you keep the paperwork that was given to you.