Set up fee charged despite online order

[SB1322]

I upgraded my phone and plan entirely online (device mailed to me, did not talk to any Fido representatives). On my first bill after the upgrade, a $45 set up fee was charged! What channels are there to dispute this charge?

[FidoVan]

Hi there @SB1322 and welcome to the community!

This shouldn't have happened and so we invite you to reach us out through your servicing channels for assistance where we will be able to easily rectify this for you.

Sorry for the situation and talk to you soon!