Service suspension after making a plan

[rex11]

Made an agreement to clear up my bill after being in hospital with covid. Still recovering at home and not being able to work. Today my phone is shutdown?  Don't understand.

[FidoValerie]

Hey @rex11

I'm sorry to hear you were affected by this, and I wish you a speedy recovery!

As for your phone service, we'll need access to your account to verify what's going on.

You can contact us through any of our customer service channels for assistance.

Alternatively, we can also send you a PM through the Community, if that works best for you.