Service fee

[Hansolnam]

Hi. I set up my fido account online and paid 103.59 for the first month including service fee $40 and now I am waiting the service fee get waived. I have paid 4 Bill's so far but haven't received any credits. 

Where can I contact to receive this? My 5th billing came out but still haven't recieved any info for the service fee credit. 

[Hansolnam]

Hello @Hansolnam,

If you processed the transaction online you should not have been charged a service fee and the fee is actually $45, not $40.

Your best bet would be to contact customer service and they can go over your account and see whats is going on and better advise you.

[KAPABLE-K · Accepted solution]

Hello @Hansolnam,

If you processed the transaction online you should not have been charged a service fee and the fee is actually $45, not $40.

Your best bet would be to contact customer service and they can go over your account and see whats is going on and better advise you.