After a bad experience with the phone i received on contract and being told i would have to pay for repair, i have to say my goodbyes to fido.
This all started after receiving a defective pixel 3 xl, a week in i asked fido if the battery issue was normal over the phone, according to the rep, all is a-ok.
Few weeks forward, i pop into a fido store and as we are testing my device, we clearly see the battery life dwindling.
After being told by a rep that i had to pay for the repair, i was furious, Google did replace my device, but that sure gave me the go to leave fido instead of providing me feasable alternatives.
I have at this point paid off the entirety of my contract and i will be leaving from here and on.
Thank you fido, i really wish this could of gone better.
Hey @samgabbay ,
Thanks for posting about this!
Very sad to hear about your experience, that's not what we want for our customers and we definitely don't want to see you go .
Can you tell us a little more about what happened? Why did you have to pay for the repair? You have a one year manufacturer warranty that should cover any repairs as long as there's no physical or water damage. We'd love more details to understand exactly what happened.
I'll send you a PM so we can take a closer look!
Talk to you soon.
Hey There @FidoRanya
I hope you are well.
I do not know if the rep at the store may of been clueless or whatnot, but he told me id have to deal with it.
Google was shocked that i was told that but they did the replacement anyhow. I decided not to keep the phone as it did not serve my battery needs and have asked fido but at the time, i had to still pay the balance despite it being defective.
Il be replying to your PM in a moment which i have not gotten yet
Fido, Finally one of the greatest retention representatives to ever take my call.
After an initial call and to go and pickup a sim, i then was put through a rep who then pushed me to his supervisor, a true champ.
Was able to make it right and bring it to a customer. They made it right to me, paid nothing for the sim, was hooked on a great offer, i cannot say anything more.
Cheers and thank you to al.