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Sadly leaving Fido

MobileUser15
I'm a Participant Level 2
I'm a Participant Level 2

I have been with Fido since its inception, some 23 years ago.  I was always very happy with both the bonuses offered, the plan prices, and especially teh customer service.  Upon upgrading to an Iphone 12 last week, I have had problems with both the phone's data retrieval, and especially timely customer service to recitify teh problem.  After a few Tech calls/chats, my problems got worse, with no data at all.  I spoke with a few excelent customer service reps, who's hands were tied in the end, and tickets were issued to recify my problems.  

I will be so sorry to go, but this has been a very frustrating go round for me.

1 REPLY 1

FidoVanessa
Moderator
Moderator

Hey @MobileUser15

 

We're sorry to hear about your recent experience. We definitely value your loyalty and thank you for being with us for so long. We would hate to see you go and hope we can make this right with you. We can send you a private message from here and can review the situation once again. 

 

Let us know!