I have been a Fido customer for at least 6 years and I have never once travelled and had any of my Fido purchased phones work properly. I have traveled to Seattle, Tacoma, Yelm, Spokane & Republic, WA. Orlando, FL, Albuquerque, NM. Houston and Dallas, TX as well as Puerto Vallarta Mexico and have had the same issue in ALL of these locations.
In all of these instances calling usually works, texting sometimes works - and if so it's not consistent. And Data almost never works. In my last trip to Washington it worked briefly for about 30 minutes near Graham, WA.
I have called tech support (while in Canada) and determined that yes my roaming was on. I was told to try switching to other available networks so in Spokane WA I did just that. There were 6 or 7 networks and I was not able to use any of them. I was also not able to send or receive phone calls or texts in Spokane.
It is not a problem with this specific device because this problem has been persistent throughout my entire experience with Fido in which time I have had 5 phones.
I am currently using a pixel 1 (this is the 3rd pixel 1 as the first two were replaced under warranty though all three had the US roaming issue.) And the problem was also present with my Nexus 5&6 phones.
The ONLY commonality on this 6+ year experiment in the limits of my patience has been Fido.
Fido does not Roam.
I am traveling to Orlando for work at the end of October and I must have a working phone. If someone can fix this - please get a hold of me.
-m
