I was a Fido customer for 5 years and it's my first phone service company I've ever used. No promotion and 3 times services break down of entire Canada. Life's not easy for these days with paying extremely high phone bills. So I decided ask for discounts (sorry for being cheap but have no choice, I got friends paying way less than I am) Tried phone agent and ask jack for many times, 2 of them literally hanged up directly during the call and 3 ask jack guys left the chatting with no answer.
Transferred to Virgin last month, winback guy called me with attitude, " We don't want u leave so we got promotion going on, (my old plan in Fido) for 2 years." As soon as I said that's my plan I used to have in Fido and I'm paying way less now, he hang up the phone. Are you kidding me? How's that gonna attract me to switch back to Fido?
I'm not asking for anything here but I've never seen bad customer service like this.
