Returned Payment Fees

[SyFa1706]

Hi, 

I was shoked to find $100.00 for Returned payment, on the same account ; So I was basically charged twice $50.00 on the same account for 2 transactions that were cancelled by my overseas bank, because of their policy, there is a daily limit. 

When called Fido regarding those transactions, none of the Agents on the phone mentioned this fee for me, or that there will be any sort of fee. 

When I received the bill, called customer service to figure out the reason why , this fee is on my bill ?

yr agent said because of returned payment and, that agents I spoke too, are not suppose to explain it to me, because it goes without saying !!! seriously !!!

[Cawtau]

Hello SyFa1706,

  Welcome to the community!

  Sorry to hear of your situation. Unforunately, I cannot speak as to what was mentioned to you previously. However, you should note that fees for Returned Payments are not uncommon (see here and here). Many businesses would have similar policies in place. It isn't strictly limited to being Fido's policy.

  I understand the fee may not have been previously explained to you. However, the Returned Payment fee is listed as an administrative charge (see here). That fee is charged when the pre-authorised payment is denied. As you note, your bank cancelled the transactions.

  You should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts. If you would like to further discuss matter, you would need to contact customer service again. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers