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Return waybill

I'm a participant level 1
I'm a participant level 1

I have been waiting over a week for my return waybill to return the Pixel 5. Well within my 15 days as of the first call. 


Now three calls later - over 4 hours total - speaking to different reps and still nothing.


I have a reference number, what's taking so long? I was told within 24 hours each time. Where is my waybill? The phone is now backordered, don't you want it back?


Former Moderator
Former Moderator

Hey @k98!


Did you check your e-mail and junk e-mail as suggested by @NaliniR?


Keep us posted. 

I'm qualified level 1
I'm qualified level 1

Hi @k98,


Did you check your e-mail usually they e-mail the return label, check your spam folder and see if it is there.