Retention and customer loyalty

Retention and customer loyalty

Retention and customer loyalty

SOLVED
I'm a Participant Level 1

Retention and customer loyalty

Hi,

 

I have been Fido customer for over 16 years. Will I be able to receive a cell phone upgrade(new cellphone)  for free? 

Accepted Solution

Re: Retention and customer loyalty

Solved by MVP MVP

Hello @firoshi,

 

As of February 2020 Fido switched to a device financing model instead of the subsidized model they had meaning if you want a new device you will have to pay a certain amount on top of your eligible plan.

 

You can learn more about the Fido Payment Program here.

 

At this time whatever is listed on the website is what will be offered to you. 

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2 REPLIES 2
I'm a Participant Level 2

Good luck.

Hello @firoshi,

 

As of February 2020 Fido switched to a device financing model instead of the subsidized model they had meaning if you want a new device you will have to pay a certain amount on top of your eligible plan.

 

You can learn more about the Fido Payment Program here.

 

At this time whatever is listed on the website is what will be offered to you.