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Retention and customer loyalty

firoshi
I'm a Participant Level 1
I'm a Participant Level 1

Hi,

 

I have been Fido customer for over 16 years. Will I be able to receive a cell phone upgrade(new cellphone)  for free? 

2 REPLIES 2

asdfghjklmnbvcx
I'm a Participant Level 2
I'm a Participant Level 2

Good luck.

KAPABLE-K
MVP MVP
MVP

Hello @firoshi,

 

As of February 2020 Fido switched to a device financing model instead of the subsidized model they had meaning if you want a new device you will have to pay a certain amount on top of your eligible plan.

 

You can learn more about the Fido Payment Program here.

 

At this time whatever is listed on the website is what will be offered to you.